Voice Engineer
IT consultancy
Responsible for developing and building IT solutions, install and configure solutions, implement reusable components, translate technical requirements, code software, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates in the field of Contact Center Solutions Voice IVR and Multichannel.
Salary commensurate with experience
España
Boadilla del Monte (Madrid)
- Minimum education level: Grado en Ingeniería IT
- Strong Experience in Contact Center Solutions Voice IVR and Multichannel Experience. This would include:
- (Must) IVR (ASR, TTS, AI-based, ML), ACD, WFM & Reporting
- (Nice to have) E-services such as Webchat, WebRTC, SMS, Email, Outbound dialing and Proactive campaign, preferred
- (Nice to have) CTI integrations with Rest API, SOAP to Microsoft Dynamics CRM or other major CRM vendors
- Minimum 3 years work experience with IVR/VXML technologies
- Genesys experience is preferred and highly valued:
- Genesys Framework 8.x and above
- Genesys Voice Platform
- Genesys Routing in both URS and ORS
- Genesys Multimedia, Omnichannel (eServices) – Webchat, WebRTC, Outbound dialer, Callback, SMS, Voicemail
- Genesys Agent Applications (GAD/GA, WDE(IWS) and WWE, Web RTC, & Gplus Adapters)
- Genesys SIP Server, SIP Proxy, Feature Server
- Genesys Reporting (CC Pulse+, CC Analyzer, Pulse, & Infomart)
- Genesys Interactive Recording and Analytics (both Speech and Text)
4 years minimum
Director
Engineering Services And Technologies
Contrato fijo
Monday to Thursday 9:00h- 14:00h and 15:00h- 18:00h. Friday 9:00h- 15:00h
